Shipping & Delivery

DGI would make every effort to deliver your order as early as possible. In general, all your orders could be dispatched within 3 working days once the order has been received. We cannot guarantee the time of delivery on certain conditions like Force Majeure or incorrect address and beyond the delivery locations or other unavoidable circumstances beyond the control of DGI as mentioned below.

We have a policy that entitles our customers’ replacement of the product if the product is broken or damaged due to leakage at the time of delivery. DGI will replace the broken product at no extra cost.  The customer should send the photo of the damaged product, immediately upon receipt of the product, to dheemaglobal@gmail.com to be eligible for a replacement.

• If we are unable to deliver in the time estimated, we will inform either by phone or email.
• Acknowledge the proof of delivery, will be provided on delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.
• The delivery will NOT be redirected/ redelivered to any other address under any circumstances.
• We are not responsible if you provide:
• Wrong shipping /delivery address, Recipient not available, Premises locked, Wrong landline/Mobile number or Extension number, Recipient refusing to accept the delivery.
• The image displayed on the site and the image given for order is indicative in nature. Actual product may vary in shape or design as per the availability.
• In case of heavy rains or floods, or natural disasters like pandemic, epidemic or Bandhs, we reserve the right to reschedule the delivery for another date.
• In case the product is not delivered due to any of the above reasons, the update will be intimated to you. You could also write to us at dheemaglobal@gmail.com or call us at the our customer support numbers.
• DGI, in partnership with our service providers, will attempt to deliver the product on the requested delivery day. We cannot guarantee the time of delivery. You need to acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries.